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Frequently Asked Questions

Find answers to common questions about our marketplace

Ordering & Payment Shipping & Delivery Returns & Refunds Account & Profile Products All Questions
Ordering & Payment
How do I place an order?
Simply browse products, add to cart, and proceed to checkout. Fill in your shipping details and confirm payment.
What payment methods do you accept?
We accept Cash on Delivery, bKash, Nagad, Rocket, and Credit/Debit cards.
Can I cancel my order?
Yes, you can cancel your order within 1 hour of placing it. Contact our support team for assistance.
How do I apply a coupon code?
Enter your coupon code at checkout page in the "Coupon Code" field and click Apply.
Shipping & Delivery
What are the shipping charges?
Free shipping on orders over ৳1000. Otherwise, shipping charges vary by location (Inside Dhaka: ৳50, Outside Dhaka: ৳100).
How long does delivery take?
Inside Dhaka: 1-2 business days. Outside Dhaka: 2-4 business days.
Can I track my order?
Yes, you can track your order from "My Orders" section or use the Track Order page.
What if I receive a damaged product?
Please contact our support team within 24 hours of delivery with photos of the damaged product.
Returns & Refunds
What is your return policy?
We offer a 7-day easy return policy for defective or damaged products. Products must be unused and in original packaging.
How do I return a product?
Contact our support team with your order number and reason for return. We will guide you through the process.
How long does refund take?
Refunds are processed within 7-10 business days after we receive and inspect the returned product.
Do I have to pay for return shipping?
If the product is defective or damaged, we cover return shipping costs. Otherwise, customer pays for return shipping.
Account & Profile
How do I create an account?
Click on "Sign Up" button on the top right corner, fill in your details, and create an account.
How do I reset my password?
Click on "Forgot Password" on the login page and follow the instructions sent to your email.
How do I update my profile?
Log in to your account, go to "My Profile" and update your information.
How do I view my order history?
Log in to your account and click on "My Orders" to view all your past orders.
Products
How do I search for products?
Use the search bar at the top of the page or browse products by categories.
What does MOQ mean?
MOQ stands for Minimum Order Quantity - the minimum number of units you must purchase.
Are the product images accurate?
We strive to display accurate product images, but colors may vary slightly due to screen settings.
Can I get wholesale prices?
Yes, wholesale prices are available for bulk orders. Contact us for bulk purchase inquiries.
Still have questions?

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